Support
Support at Echelon OS
Support should be easy to find, calm to navigate, and clear about where work actually happens. Echelon OS keeps support inside the product so signed-in users can open tickets, track status, and continue the conversation in one place.
Start Here
Use the Help Centre if you already have an account
What support covers
Use support when you need help resolving an account, product, or billing issue.
- Account access and sign-in problems
- Product questions and troubleshooting
- Payment failures, invoice requests, and billing issues
- Cancellation guidance and plan-related support
- Refunds are reviewed internally rather than offered as a self-serve public flow
Where support lives
Signed-in users should start in the Help Centre inside the product.
- Open a structured ticket
- Track ticket status and updates
- Reply in-thread without losing context
- Keep issue history visible instead of moving into email-only threads
Billing and plan help
Billing and Plan handles subscription management, while support handles billing problems that need review.
- Use Billing and Plan for self-serve subscription changes such as cancellation
- Use support when a charge, payment, or invoice issue needs investigation
- This keeps plan actions separate from trackable support work
Before you create an account
If you are still evaluating Echelon OS, start with pricing details rather than support.
- Review Pricing and FAQ for Free vs Pro and monthly billing details
- Use email for pre-account questions only
- Once signed in, switch to the Help Centre as the primary support route
Need help choosing the right route?
Pre-account questions can go to system@echelonos.co. Review the Pricing FAQ before signup, and use the in-product Help Centre once you are signed in.